At The Blossoms, we care about your satisfaction. If something isn’t right with your order, we’re here to help! Please review our policy below to understand how refunds, returns, and exchanges work.

1. Returns Eligibility

We accept returns for most items within 14 days of the delivery date, provided the following conditions are met:

 Eligible Items Must Be:

• Unused and in original packaging

• In the same condition you received them

• Accompanied by proof of purchase (order number or receipt)

 Non-Returnable Items:

• Custom gift boxes and bundles

• Personalized or made-to-order items

• Sale or clearance items

• Used or opened beauty products (e.g., nail polishes, adhesives, etc.) for hygiene reasons

2. Return Process

To request a return:

1. Email us at [[email protected]] with your order number and reason for return.

2. We’ll review your request and, if approved, provide return instructions.

3. Pack the item securely and ship it back using the provided instructions.

4. Once received and inspected, we’ll notify you of the approval or rejection of your refund.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake.

3. Refunds

If your return is approved:

• A refund will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to an error on our part

4. Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend returning the original item (if eligible) and placing a new order.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery:

 Email: [[email protected]]
 Include a photo of the item and packaging for faster assistance.

We’ll work quickly to make it right—either by replacing the item or issuing a full refund.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check with your bank or credit card provider.

• Then, contact us at [[email protected]] if the issue persists.

7. Cancellations

Orders can be cancelled within 2 hours of placement if they have not yet been processed or shipped. After that, the order may already be in progress and cannot be cancelled.

8. Contact Us

For all return, refund, or order questions, reach out to:

 Email: [email protected]
 Phone: +92 315 5181510
 Address: Islamabad Pakistan